Refund Policy
Overview
We want you to love your RZ Jewelry piece. If something isn't right, this policy explains how returns, exchanges, and refunds work.
Timeframe
You may request a return or exchange within [7/15] days of receiving your order. Requests made after this window will not be accepted.
Condition of the Item
To be eligible for a refund or exchange, items must be:
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Unused and unworn
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In their original packaging
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Accompanied by proof of purchase (order number or confirmation email)
For hygiene reasons, earrings cannot be returned or exchanged unless they arrive defective or damaged.
How to Request a Return
Email us at jewerlyrz@gmail.com with your order number and the reason for your return. We'll confirm your request and provide instructions on how to send the item back.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 14 business days. Shipping costs are non-refundable, and you are responsible for return shipping costs unless the item arrived defective or incorrect.
Exchanges
If you'd like a different size or piece instead of a refund, let us know when you contact us — we'll do our best to accommodate your request based on availability.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, contact us within [X] days of delivery at jewerlyrz@gmail.com with photos of the item. We will cover the cost of return shipping and send a replacement or full refund.
Sale Items
Items purchased during a promotional sale are not eligible for return.
Contact Us
Questions about a return or refund? Reach out anytime at: jewerlyrz@gmail.com